Sunset Palm Villas

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Reservation Procedures

  • Reservation deposits are due immediately at time Villa is booked.  Your reservation is not confirmed until we receive a deposit of $300.  We will accept Visa, Master Card, Cashier's Check, Money Order, or personal check as a form of payment for the deposit.  There is a 5% surcharge on all credit card transactions.  The balance of your reservation is due 30 days prior to your arrival.
     
  • Any reservation made within 30 days of arrival are payable in full at the time of the booking.

Cancellation/Refund Policy

  • If a reservation is cancelled more than 30 days prior to your arrival, we will refund your reservation deposit in full with the exception of a $50 service charge.  If a reservation is cancelled within 30 days of your arrival, we will refund the tax, cleaning fee, and damage deposit.  But we reserve the right to keep the rental amount.  If we are able to rebook the Villa for all or part of that period, we will refund the rental amount or a prorated share, as appropriate.
     
  • Within 21 days after your departure, we will refund the damage deposit, less any amount required to cover repairs for damages (other than normal wear and tear) that occur during your visit.

Check-in/Check-out Times

  • Check-in time is anytime after 4:00pm on the day of arrival.  You must Check-out before 10:00am on the day of departure.

Utilities

  • We will pay all utility costs (water, electric, local telephone, and trash removal).  However, you are responsible for your own long-distance telephone charges.  To make long-distance calls, please call collect, or use a credit card, prepaid phone card, or cell phone.

Linens and Kitchen Supplies

  • We will provide freshly cleaned linens and towels, as well as starter paper products and some basic cooking supplies.

Trash Removal

  • Trash is collected on Mondays only.  The large trash cans in the Garage should be placed at the end of the driveway the night before.  It is the responsibility of the guest to ensure that trash is removed on these days.
     
  • Use the green bin with the yellow top for recycling only.  Please place loose items only in the bin.  Do not bag recycled items.  Pickup for recycled items is Friday mornings.

Other Important Points:

  • The property will not be occupied by more people than are established in the rental agreement.
     
  • There will be no dogs, cats, or other pets on the property.
     
  • Smoking is not permitted inside the house or outside in the Pool and Patio area.
     
  • There will be no illegal drug use on the property.
     
  • Please take care to not play excessively loud music or otherwise create a nuisance to the neighbors.

 

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